Collaborate with other C-Suite officers and department heads to shape interdepartmental IT policy. Oversee all aspects of the design and deployment of corporate information systems. Improving responsiveness and ROI of efforts, increasing quality of work as defined by quicker development times and fewer software defects. Qualifying software improvement opportunities and overseeing the design and implementation of in-house software. Establishing a data warehouse providing customer access through a secure internet site.

Directed operations for complex and advanced Information Technology environment. Managed, directly and indirectly, 17 personnel comprising of an IT Manager, Programmers, Programmer Analysts, and System Analysts. Executed the ongoing maintenance, development and implementation of IT projects. Aligned IT team with business units to develop business expertise and improved quality and responsiveness in support of new monthly work orders.

Managed staff of 8 responsible for all business systems development including payroll, timekeeping, data modelling and request processing software. Served as the company liaison on IT matters. Represented the company throughout the entire sales process to ensure that internal IT capabilities were communicated effectively and implemented according to company standards. Assessed personnel requirements regarding the knowledge and skills needed to achieve performance goals that have been established.

Designed and customised technological systems and platforms to improve customer experience. Deployed hardware monitoring system including multi-tier paging alerts for system issues. Installed redundant servers and increased line capacity. Researched and prepared IT consulting contracts for third-party applications.